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Bringing expertise to the resolution of concerns about professional practice

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Who we are

NCAS is a UK-wide service bringing expertise to the resolution of concerns about professional practice. We provide high quality advice and support to healthcare managers who have concerns about the performance of doctors, dentists and pharmacists.


Whenever you have a concern with the performance of a practitioner, contact us at the earliest opportunity. Our advisers provide a 24 hour, 365 days of the year service. They will be able to provide you with advice and in-depth support and, where required, direct you to other interventions such as mediation, a range of assessment services and remediation action planning.


If you need more general information, we run educational workshops across the UK and provide online guidance.



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How we work

We respond to calls about any aspect of individual or team practice, even where it not yet clear whether there is evidence of poor practice. We also provide advice on long-standing and complex cases and we can discuss concerns without the need for the practitioner to be identified. Contacting us does not commit the caller to making further use of our service.

We do not take on the role of an employer nor do we function as a regulator. We are established as an advisory body and the referring organisation retains responsibility for handling the case.

All our services, with the exception of team reviews, are currently free of charge to NHS organisations.


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Call us


The NCAS core office hours are 9.00am to 5.00pm, Monday to Friday. Our contact numbers are:


We provide a 24-hour service and our out of hours emergency contact number for all offices is 020 7972 2999. A recorded message will provide you with a mobile number on which to contact the NCAS adviser on call.

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Learn with us

NCAS is a learning organisation, committed to the promotion of effective professional governance through an external education programme and publication of analyses of casework experience.

We run free educational workshops across the UK to help managers deal more effectively with performance concerns about dentists, doctors and pharmacists. Workshops are interactive, using fictitious case studies as learning tools and sharing the experience and expertise of NCAS. Workshops serve audiences defined by specialty and sector interests as well as for multi-disciplinary groups defined by geography. Some workshops are organised for managers within a single organisation – contact us if you would like to work with us.

You can find all our good practice and research publications on this website.