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NCAS Homepage

Bringing expertise to the resolution of concerns about professional practice

NCAS Who We Are

Who we are


NCAS - the National Clinical Assessment Service - has been an operating division of the NHS Litigation Authority (NHS LA) since 2013.   

NCAS contributes to patient safety by helping to resolve concerns about the professional practice of doctors, dentists and pharmacists. We provide expert advice and support, clinical assessment and training to the NHS and other healthcare partners.


NCAS is changing many of its ways of working and this will affect the services we provide. The information on this website is a guide but please contact us about accessing specific services and discuss your needs with our advisory team. Most of our services are currently free of charge to the NHS.    


NCAS How We Work

How we work


NCAS works to resolve concerns about the practice of dentists, doctors and pharmacists. Our aim is to work with all parties to clarify the concerns, understand what is leading to them and make recommendations to help the practitioner to deliver a high quality and safe service.


We respond to calls about any aspect of individual or team practice, even where it is not yet clear whether there is evidence of poor practice. We can provide advice on long-standing and complex cases. We also provide advice on developing local clinical governance procedures.


All our services, with the exception of team reviews, are currently free of charge to NHS organisations.

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Call us

NHS Resolution
2nd Floor, 151 Buckingham Palace Road 


General enquiries: 020 7811 2600 | Fax: 020 7931 7571. 

NCAS core office hours are 9.00am to 5.00pm, Monday to Friday. 

Our contact numbers are:


NCAS England: 020 7811 2600

NCAS Northern Ireland: 028 9069 0791

NCAS Wales: via 020 7811 2600

Out of hours, you can request a call from us online.


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Learn with us


NCAS is a learning organisation, committed to the promotion of effective professional governance through an external education programme and publication of analyses of casework experience.


We run free educational workshops across the UK to help managers deal more effectively with performance concerns about dentists, doctors and pharmacists. Workshops are interactive, using fictitious case studies as learning tools and sharing the experience and expertise of NCAS.


Workshops serve audiences defined by specialty and sector interests as well as for multi-disciplinary groups defined by geography. Some workshops are organised for managers within a single organisation - contact us if you would like to work with us. You can find all our good practice and research publications on this website. 

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Bids now open - Invitation to tender (ITT)

NCAS, an operating Division of the NHS Litigation Authority (NHS LA) are currently running tenders to invite suppliers to bid for:


  1. The Provision of Quality Assurance of NCAS Occupational Health Assessments. Details can be found on contracts finder.

  2. The Provision of a Behavioural Assessment Service. Details can be found on contracts finder.

  3. The Provision of Quality Assurance of Behavioural Assessments. Details can be found on contracts finder.

  4. The Provision of NCAS Specialist Health Assessment. 
    Details can be found on contracts finder.