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Bringing expertise to the resolution of concerns about professional practice

NCAS Who We Are

Who we are

 

The National Clinical Assessment Service (NCAS) has been an operating division of NHS Resolution (the operating name of NHS Litigation Authority, [NHS LA]) since 2013.


We are in the process of replacing the current NCAS and NHS LA websites with a new user-orientated website going live on resolution.nhs.uk in early 2018.

  
NCAS contributes to patient safety by helping to resolve concerns about the professional practice of doctors, dentists and pharmacists. We provide expert advice and support, clinical assessment and training to the NHS and other healthcare partners.

 

NCAS is changing many of its ways of working and this will affect the services we provide. The information on this website is a guide but please contact us about accessing specific services and discuss your needs with our advisory team. Most of our services are currently free of charge to the NHS.    

 

NCAS How We Work

How we work

 

NCAS works to resolve concerns about the practice of dentists, doctors and pharmacists. Our aim is to work with all parties to clarify the concerns, understand what is leading to them and make recommendations to help the practitioner to deliver a high quality and safe service.


 

We respond to calls about any aspect of individual or team practice, even where it is not yet clear whether there is evidence of poor practice. We can provide advice on long-standing and complex cases. We also provide advice on developing local clinical governance procedures.


 

All our services, with the exception of team reviews, are currently free of charge to NHS organisations.


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Call us

NHS Resolution
2nd Floor, 151 Buckingham Palace Road 

London
SW1W 9SZ 
 

General enquiries: 020 7811 2600 | Fax: 020 7931 7571. 

NCAS core office hours are 9.00am to 5.00pm, Monday to Friday. 


Our contact numbers are:

 

NCAS England: 020 7811 2600

NCAS Northern Ireland: 079 7085 2895

NCAS Wales: via 020 7811 2600


Out of hours, you can request a call from us online.

 

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Learn with us

 

NCAS is a learning organisation, committed to the promotion of effective professional governance through an external education programme and publication of analyses of casework experience.

      

We run free educational workshops across the UK to help managers deal more effectively with performance concerns about dentists, doctors and pharmacists. Workshops are interactive, using fictitious case studies as learning tools and sharing the experience and expertise of NCAS.

    

Workshops serve audiences defined by specialty and sector interests as well as for multi-disciplinary groups defined by geography. Some workshops are organised for managers within a single organisation - contact us if you would like to work with us. You can find all our good practice and research publications on this website. 
  

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NCAS: A Guide for Healthcare Practitioners

A Guide for Healthcare Practitioners image

We are delighted to launch our new publication, NCAS: A Guide for Healthcare Practitioners - frequently asked questions

This guide is aimed at healthcare practitioners whose employer or contracting body has made contact with NCAS for advice about an individual doctor, dentist or pharmacist about whom there are performance concerns. The guide is intended to provide clear and helpful information about our role and to address some of the most frequently asked questions about our services. 


We are very much committed to ensuring that the services we provide are fair, impartial and supportive to both practitioners and employing organisations, and we hope that the newly published guide is a valuable resource to those with whom NCAS engages.