Access to all our services is through the case management team. Case management forms the core of our activity. We respond to around 1,000 requests for help each year and we aim to help the organisation or individual practitioner contacting us to address the concerns and bring them to a resolution. We will provide specialist advice on local processes and access to NCAS services that may be needed for the particular case. These may include:
• Advice and support
• Back on Track Services
• Case conferences
• Support for investigations
• Suspension or exclusion from work
• Mediation
• A range of assessment services
In addition to services that should help resolve particular concerns, NCAS also advises on how to develop effective local governance procedures.
We run educational workshops across the UK to help those dealing with concerns about practitioner performance to develop their skills in this field; a wealth of web-based resources is also available.
Our evaluation and research department enables us to analyse patterns of referrals, seek feedback from users of our service, establish outcomes from our work and consider how cases can be best resolved. NCAS research publications and statistical reports are on this website
See our Business Plan for 2012/13.
